I’ll admit it…sometimes it takes me a while before I can really get into some form of technology. Why? Because it doesn’t make sense to me. It’s rare but I don’t know what the business’s use case will be and how it will cater to those people who are beyond the range of Silicon Valley. Is the product useful for the mainstream? I don’t know, but I’ll admit that when it does strike, it’s often one of those Eureka! moments – and that’s what I’ve found out about Path.
A social …

Today, when I read the news on CNN.com, one of the stories I came across drew my attention and got me thinking about how customer service has gone horribly awry. The story was entitled “Kansas teen won’t apologize to governor’s office for Twitter post“. The premise behind this story was an eighteen-year old girl named Emma Sullivan apparently wrote a tweet that Kansas state governor Sam Brownback‘s team felt was disparaging and took action against her.
Wait, the governor’s office took action against an 18 year old girl because of what …

We kind of knew it was coming. It was only a mater of time. Earlier this week, Google announced that it was allowing companies and brands, perhaps giving brands their desired place of residence on the fastest growing social network on the Internet today. So as soon as the opportunity arose, the race to secure the Google+ pages began — a land grab, if you will. And it was weird that this brand-friendly feature wound up being so controversial because at the beginning, when Google first rolled out Google+, they …

Do you know anyone who uses Google+? I have used it periodically, but not frequently enough to have it replace Twitter as my main social engagement service. Besides me, I think quite a few people use it. Sure, it’s become the fastest growing social network, but in the pursuit to get members to sign on and actively use it, one of the things that seems to be missing are a few great features that would certainly make it more useful to the masses. Of course, one would imagine that these features …