It’s often a good thing I’m using Twitter because otherwise I wouldn’t have come across this great new video that explains a lot and demonstrates the power of a community.
As you may know, currently President Obama is trying to get his health care reform bill passed in the United States Congress and everyone is trying [...]

The Internet has truly become a great customer advocate over the years and while businesses are trying to take advantage of it to control their message and sometimes provide damage control. Unfortunately, someone forgot to tell that to upper management and the folks at customer care.
With companies trying to cut down on costs, chances are [...]