Skip to content →

Tag: Customer Service

It’s Time To Put Up or Shut Up: Don’t Promote Customer Service If You Don’t Follow Through

So here’s an interesting customer service story that I have to share with you… Recently, I had a somewhat “brash” encounter with a company and received some painful customer service experience. This company was Comcast (or is it xfinity? It’s so hard to tell anymore.). In the mail, I received…

Leave a Comment

The Story Behind Zappos’ Success Lies Behind Two Empowering Words: Deliver Happiness

It was last year at the South by Southwest interactive conference where I first heard about Tony Hsieh (@zappos) and Zappos, for that matter. But over the next few days after Hsieh’s incredible keynote, I got a chance to chat with some of the Zappos team that were present and…

One Comment