For Intercom, All Your Customer Relationships Are Belong to You

Intercom's Dublin office. Photo credit: Intercom

When I started working for Intercom a year ago, the initial reactions I received were people asking: “The live chat company?” And while that’s primarily the solution it’s known for, the reality is in this age where businesses flock to Facebook, Google, Slack, Kik, WeChat, and other third-party messaging services, Intercom wants to provide the… Continue reading For Intercom, All Your Customer Relationships Are Belong to You

Snap Has a Startup Accelerator, but Who Really Benefits?

A fad these days is for corporations to launch startup accelerators, a program designed to help legacy incumbents innovate. We’ve seen these initiatives sprout up time-and-time again, like with Orange, Samsung, and Qualcomm. And in Silicon Valley, independent ones like 500 Startups and Y Combinator are viewed as a badge of honor among entrepreneurs. In… Continue reading Snap Has a Startup Accelerator, but Who Really Benefits?

How A Dog-Eared Filter Got Tech To Think Camera-First

Snap billboard in Times Square, New York City on May 15, 2015.

As the adage goes, the best camera is the one that’s with you. The quality of photos captured and shared continue to improve with each device’s successive generation and tech companies are looking to capitalize on the media proliferation that’s being generated. But it’s one thing to request access to the camera and gallery on… Continue reading How A Dog-Eared Filter Got Tech To Think Camera-First

Begin Tries To Solve Slack Overload With Its Task Management App

Slack has more than 6 million users on its team communication platform, but for many people, something that’s increasingly gaining attention is this concept of “Slack overload”. It’s information overload — people have so much flexibility when it comes to chatting with colleagues, be they remote or right next to them, that they are prone… Continue reading Begin Tries To Solve Slack Overload With Its Task Management App