The Story Behind Zappos’ Success Lies Behind Two Empowering Words: Deliver Happiness

It was last year at the South by Southwest interactive conference where I first heard about Tony Hsieh (@zappos) and Zappos, for that matter. But over the next few days after Hsieh’s incredible keynote, I got a chance to chat with some of the Zappos team that were present and passing out playing cards as… Continue reading The Story Behind Zappos’ Success Lies Behind Two Empowering Words: Deliver Happiness

Creating An Better Customer Relationship Through “Open Leadership”

Are you looking to get into social media? Have you ever encountered in your work a struggle to get your boss to buy into a program that you know will work, but have to fight tooth and nails just to get them to simply understand what’s being said? If so, then I suggest you read… Continue reading Creating An Better Customer Relationship Through “Open Leadership”

“Engage” Brings A Whole New Strategic Look On Social Media & Communication

Today I finished reading another book written by a serial author and social media influencer. The author is someone who is probably highly respected in the communication field and is also asked to speak on a variety of topics, including about how to become more human with your customers and putting a new perspective on… Continue reading “Engage” Brings A Whole New Strategic Look On Social Media & Communication