Facebook’s VR (Dys)topia

A screenshot from Facebook's Horizons VR promotional video.

As I watched Facebook unveil the latest developments in virtual reality at last month’s Oculus Connect developer conference, there were two things going through my mind. First, there’s excitement in hearing about the latest game titles that’ll be available with Oculus VR, but it’s the second that has me the most concerned: the VR incarnation… Continue reading Facebook’s VR (Dys)topia

Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

Screenshot of Smooches.io, which has been transformed into Zendesk's new Sunshine Conversations offering.

“If you don’t reach them on channels where they communicate, you’ll lose them,” Mikkel Svane told me in an interview three years ago. It was at that time when Zendesk’s chief executive detailed how the customer service and support landscape was changing. “You have to embrace all the platforms, but you have to find out… Continue reading Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

Facebook Touts Privacy Future, But Critics Question Sincerity

Facebook CEO Mark Zuckerberg on stage at the company's F8 developer conference on April 30, 2019. Here he's discussing Facebook's position on privacy, saying that "the future is private." (Photo credit: Facebook)

“Today we are going to talk about building a privacy-focused social platform,” said Mark Zuckerberg as he began his keynote address at this year’s F8 developer conference. Facebook’s soon-to-be 35-year old chief executive took the stage to introduce the world to what he hoped his creation could become, one that pressured its users to be… Continue reading Facebook Touts Privacy Future, But Critics Question Sincerity

Mark Zuckerberg To Make Case To Developers That Privacy Is A Good Thing

Mark Zuckerberg at Facebook's 2015 F8 Developer Conference. Photo credit: Ken Yeung

On a May morning, Mark Zuckerberg, weeks after an intense grilling by members of Congress, made what would be his first public address, telling a room full of developers: We have real challenges to address, but we have to keep [our optimism for the future] as well. And what I’ve learned this year is that… Continue reading Mark Zuckerberg To Make Case To Developers That Privacy Is A Good Thing