Introducing Filed

Filed is a technology newsletter produced by journalist Ken Yeung.

I’m a news junkie—I admit it—and spend countless hours at work, on my commute to and from, and even during my personal time scouring the internet looking for what’s going on in the world. Whether it’s tech-related, business, political, world, sports, or entertainment, I yearn to consume that knowledge. And I’m obsessed with sharing the… Continue reading Introducing Filed

Facebook’s VR (Dys)topia

A screenshot from Facebook's Horizons VR promotional video.

As I watched Facebook unveil the latest developments in virtual reality at last month’s Oculus Connect developer conference, there were two things going through my mind. First, there’s excitement in hearing about the latest game titles that’ll be available with Oculus VR, but it’s the second that has me the most concerned: the VR incarnation… Continue reading Facebook’s VR (Dys)topia

Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

Screenshot of Smooches.io, which has been transformed into Zendesk's new Sunshine Conversations offering.

“If you don’t reach them on channels where they communicate, you’ll lose them,” Mikkel Svane told me in an interview three years ago. It was at that time when Zendesk’s chief executive detailed how the customer service and support landscape was changing. “You have to embrace all the platforms, but you have to find out… Continue reading Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

Square Banks on Developer Platform to Woo Larger Sellers in March Upmarket

“The journey is one of peaks and valleys,” Carl Perry remarked, describing in a cautiously optimistic tone the progress made with the developer program he manages at Square. For more than six years, the commerce company has gradually opened more of itself up to third-party developers in a bid to bring its experience to more… Continue reading Square Banks on Developer Platform to Woo Larger Sellers in March Upmarket