It’s Time To Put Up or Shut Up: Don’t Promote Customer Service If You Don’t Follow Through

So here’s an interesting customer service story that I have to share with you… Recently, I had a somewhat “brash” encounter with a company and received some painful customer service experience. This company was Comcast (or is it xfinity? It’s so hard to tell anymore.). In the mail, I received a notice that I found… Continue reading It’s Time To Put Up or Shut Up: Don’t Promote Customer Service If You Don’t Follow Through