The Big Problem Brands Have Communicating With Customers

Technology is often highlighted as the savior for businesses, enabling them to be better connected with their customers and adapting to the new age of capitalism. But the truth is that it’s not an “if you add it, they will come” scenario. Companies touting that they’re using live chat, bots, new age support services, and… Continue reading The Big Problem Brands Have Communicating With Customers

Turning to the Internet for success during a recession – Part 2 – Email Marketing

This is a cross-blog post from Network Solution’s Solutions Are Power website that I guest wrote. Originally posted on SolutionsArePower.com on April 20, 2009. With any online program, in order to extend your reach to the masses, one crucial part to have to your strategy would be to have a mass distribution channel. You could… Continue reading Turning to the Internet for success during a recession – Part 2 – Email Marketing

10 Ways To Be More Professional With Email

We’re all working professionals, right? You’ve used email before, right? Email. You know, the bit of content that you send out using Gmail, Outlook, Yahoo, Hotmail, and other web programs? Well what I’ve encountered over the many years of sending emails out back-and-forth is that there are many folks who just don’t get how to… Continue reading 10 Ways To Be More Professional With Email

Using all the tools at your disposal to listen.

If you’ve ever seen Gary Vaynerchuk in person or caught him online doing one of his Wine Library TV episodes on UStream or any other crazy antics, you’ll know that he pays attention to his customers. Period. Just catch him on UStream doing a random chat session and ask him some questions about wine and… Continue reading Using all the tools at your disposal to listen.