Listen To Your Customers. Did You Hear What I Said?

I know I’ve probably blogged about how you should listen to your customers enough times and one of the things that I’ve seen at the conferences and panels I’ve attended is how people are offering their advice on how they’ve succeeded and steps you can take to improve your communication with your customers. At last week’s… Continue reading Listen To Your Customers. Did You Hear What I Said?

The Attack on Conversation: a big mea culpa?

We’ve all been guilty of it…putting our foot in our mouth and saying something either over the air or online that we regret and can’t take back. I know I have, but when it comes to negativity or praise for our brand or company, why are people attacking how it’s handled? Over the past few… Continue reading The Attack on Conversation: a big mea culpa?

Your numbers are lying to you.

Many of you know that I’m a rather “prolific” twitterer. I spend plenty of time on the microblogging application and like to read what’s posted by many of those that I’m following. However, one thing that I’ve grown to accept is that the number of followers and followees doesn’t mean that much compared to the… Continue reading Your numbers are lying to you.