Demanding Positive Feedback From Your Customers Earns You Zero Respect

Today, when I read the news on CNN.com, one of the stories I came across drew my attention and got me thinking about how customer service has gone horribly awry. The story was entitled “Kansas teen won’t apologize to governor’s office for Twitter post“. The premise behind this story was an eighteen-year old girl named… Continue reading Demanding Positive Feedback From Your Customers Earns You Zero Respect