It’s Time To Put Up or Shut Up: Don’t Promote Customer Service If You Don’t Follow Through

So here’s an interesting customer service story that I have to share with you… Recently, I had a somewhat “brash” encounter with a company and received some painful customer service experience. This company was Comcast (or is it xfinity? It’s so hard to tell anymore.). In the mail, I received a notice that I found… Continue reading It’s Time To Put Up or Shut Up: Don’t Promote Customer Service If You Don’t Follow Through

SAS Bets Its’ Social Media Tool Can Predict Your Social Media Behavior

Last Monday, SAS, a leader in business intelligence and analytic services, announced that they were releasing a new social media monitoring tool in an already cluttered industry. With tools like Radian6, Biz360, Sysomos and ScoutLabs, the question on probably everyone’s mind was “will this succeed?”. Well from all accounts of what I’ve seen and heard,… Continue reading SAS Bets Its’ Social Media Tool Can Predict Your Social Media Behavior