My Two Cents

Musings On Tech and Business News

Tag: Customer Service

October 3, 2019 0 Comments Dev, Enterprise, Social Media

Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

“If you don’t reach them on channels where they communicate, you’ll lose them,” Mikkel Svane told me in an interview three years ago. It was at that time when Zendesk’s chief executive detailed how the customer service and support landscape was changing. …

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June 6, 2018 0 Comments Apps, Enterprise

For Intercom, All Your Customer Relationships Are Belong to You

When I started working for Intercom a year ago, the initial reactions I received were people asking: “The live chat company?” And while that’s primarily the solution it’s known for, the reality is in this age where businesses flock to Facebook, Google, …

The Big Problem Brands Have Communicating With Customers

Technology is often highlighted as the savior for businesses, enabling them to be better connected with their customers and adapting to the new age of capitalism. But the truth is that it’s not an “if you add it, they will come” scenario. …

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End Business As Usual: It’s Not Enough To Have Customers. It’s Another To KNOW Them.

How do you view your customers? Do you go around and create print ads, schedule media buys, develop websites and hope people will buy your products? Are you going out of your way to figure out what the trends are and are …

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My Two Cents

Musings On Tech and Business News

Tag: Customer Service

For Intercom, All Your Customer Relationships Are Belong to You

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