It’s Time To Put Up or Shut Up: Don’t Promote Customer Service If You Don’t Follow Through

So here’s an interesting customer service story that I have to share with you… Recently, I had a somewhat “brash” encounter with a company and received some painful customer service experience. This company was Comcast (or is it xfinity? It’s so hard to tell anymore.). In the mail, I received a notice that I found… Continue reading It’s Time To Put Up or Shut Up: Don’t Promote Customer Service If You Don’t Follow Through

The Internet Does Not Grant You Entitlement Over People

A few days ago, my good friend Liza Sperling published a post that talked about customer service and raised an interesting point on how people viewed customer service in the world of social media and the Internet. Over the past few months, I’ve seen companies and people go to Twitter and social media to rant… Continue reading The Internet Does Not Grant You Entitlement Over People