For Intercom, All Your Customer Relationships Are Belong to You

Intercom's Dublin office. Photo credit: Intercom

When I started working for Intercom a year ago, the initial reactions I received were people asking: “The live chat company?” And while that’s primarily the solution it’s known for, the reality is in this age where businesses flock to Facebook, Google, Slack, Kik, WeChat, and other third-party messaging services, Intercom wants to provide the… Continue reading For Intercom, All Your Customer Relationships Are Belong to You

In ‘Intercom on Marketing’, Prioritize The Why Over The How

I’ve always had an affinity for marketing — it’s what I graduated with a degree in from university. And no matter whether I was working within interactive agencies, corporations, or even as a reporter for The Next Web and VentureBeat, I remained interested in how to help better connect people with technology and products. And there’s always something… Continue reading In ‘Intercom on Marketing’, Prioritize The Why Over The How

So I’ve Joined A Startup

Earlier this month I announced my departure from VentureBeat, a job that afforded me the ability to cover many of the tech industry’s movers and shakers, along with up-and-comers. Since then, I’ve kept my next steps a secret, but not anymore. In a first for me, I’ve decided to join the startup scene: I’m now… Continue reading So I’ve Joined A Startup