#OccupyInternet: How SOPA Threatens To Undermine Congress’ Ability To Lead & Your Freedom

It’s somehow fitting that last night, as I was researching a bunch of articles about Texas Republican Lamar Smith’s latest attempt to stifle the freedom of speech that we have been given in the US Constitution that the blockbuster movie, Enemy of the StateĀ (starring Will Smith, Jon Voight, and Gene Hackman) aired on TV. The… Continue reading #OccupyInternet: How SOPA Threatens To Undermine Congress’ Ability To Lead & Your Freedom

The Internet Does Not Grant You Entitlement Over People

A few days ago, my good friend Liza Sperling published a post that talked about customer service and raised an interesting point on how people viewed customer service in the world of social media and the Internet. Over the past few months, I’ve seen companies and people go to Twitter and social media to rant… Continue reading The Internet Does Not Grant You Entitlement Over People