For Intercom, All Your Customer Relationships Are Belong to You

Intercom's Dublin office. Photo credit: Intercom

When I started working for Intercom a year ago, the initial reactions I received were people asking: “The live chat company?” And while that’s primarily the solution it’s known for, the reality is in this age where businesses flock to Facebook, Google, Slack, Kik, WeChat, and other third-party messaging services, Intercom wants to provide the… Continue reading For Intercom, All Your Customer Relationships Are Belong to You

With Work, Facebook Aims to Consolidate All of Our Social Engagement (and Data) Under One Platform

The battle for being social in the enterprise has heated up once again. Earlier this month, Facebook announced that it was launching a new offering specifically for businesses. Called Work, it’s intended to close the gap between the personal and the professional identities people have on the social network.¬†With the introduction of both a mobile… Continue reading With Work, Facebook Aims to Consolidate All of Our Social Engagement (and Data) Under One Platform