Pivoting To Survive: Businesses Need To Learn To Shift Attention To Their Customers

The world of business has drastically changed with the introduction of technology. No longer are businesses in control of their message. We all know that. Control has gone out the window. Sure, we all know that technology like social media has given a voice to the customer, but simply being on┬ásocial networks like Twitter, Facebook,… Continue reading Pivoting To Survive: Businesses Need To Learn To Shift Attention To Their Customers

The Internet Does Not Grant You Entitlement Over People

A few days ago, my good friend Liza Sperling published a post that talked about customer service and raised an interesting point on how people viewed customer service in the world of social media and the Internet. Over the past few months, I’ve seen companies and people go to Twitter and social media to rant… Continue reading The Internet Does Not Grant You Entitlement Over People