Zappos.com shows that customer service is a good thing.

View more presentations from zappos. One of the two keynotes that I attended at South by Southwest last week that I really enjoyed as given by Zappos.com CEO Tony Hsieh. Zappos is one of the biggest brands that I know that not only “gets it” when it comes to exploiting Internet technology, but also really… Continue reading Zappos.com shows that customer service is a good thing.

South by Southwest: sessions & events do not a boondoggle make.

A couple of days ago, I got back from my inaugural trip to Austin, TX where I attended the interactive portion of South by Southwest. Like a bunch of my industry colleagues and many others I’ve spoken to that are unable to attend, I was worried about the expensive cost for attending so I tried… Continue reading South by Southwest: sessions & events do not a boondoggle make.

Where’s Waldo at SXSW?

I’m not an expert in attending the annual South by Southwest Interactive conference. So don’t expect this post to be advice on how to fully enjoy this six-day networking event, because there are many other well written ones that are circulating around the web. However, this is probably more of a “here’s how you will… Continue reading Where’s Waldo at SXSW?