The Big Problem Brands Have Communicating With Customers

Technology is often highlighted as the savior for businesses, enabling them to be better connected with their customers and adapting to the new age of capitalism. But the truth is that it’s not an “if you add it, they will come” scenario. Companies touting that they’re using live chat, bots, new age support services, and… Continue reading The Big Problem Brands Have Communicating With Customers

Twilio’s Proxy API Lets Mobile Workers Safely Communicate With Customers

Holding a white smartphone. Photo by Kote Baeza/Pexels.

Twilio on Wednesday unveiled its latest API, one that allows developers to facilitate mobile-based conversations between customers and business employees. Called Twilio Proxy, this tool is part of the newly-formed Engagement Cloud, a suite of declarative APIs that provide multi-channel communications with customers. “The success of on-demand marketplaces has created a new standard in how… Continue reading Twilio’s Proxy API Lets Mobile Workers Safely Communicate With Customers

Twilio’s New SMS Verification SDK Uses Google To Verify Phone Numbers

Twilio CEO Jeff Lawson ahead of his company's IPO debut.

Twilio has launched an SDK giving developers a new way to help their app users verify their identity. The cloud-based telecommunications company on Tuesday announced its Verification SDK which uses Google’s API to simplify SMS permissions when checking phone numbers. It’s only available for Android apps — Twilio shifted the blame to Apple, saying that… Continue reading Twilio’s New SMS Verification SDK Uses Google To Verify Phone Numbers