Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

Screenshot of Smooches.io, which has been transformed into Zendesk's new Sunshine Conversations offering.

“If you don’t reach them on channels where they communicate, you’ll lose them,” Mikkel Svane told me in an interview three years ago. It was at that time when Zendesk’s chief executive detailed how the customer service and support landscape was changing. “You have to embrace all the platforms, but you have to find out… Continue reading Zendesk’s New Developer Platform Lets Brands Incorporate Customer Chat Support Into Apps

Why Twitter Is Taking Over My Blog (And Why I Don’t Like It).

Is this analogy true or false? Blogs are to bloggers as Twitter is to bloggers. I would say no – this is false. This isn’t true. If you’re a Twitter user, this does not automatically make you a blogger. I have been guilty of making it seem like it is, but that’s probably because I’ve… Continue reading Why Twitter Is Taking Over My Blog (And Why I Don’t Like It).

Keeping An Eye Out For Those Tricky Twitter Spammers.

After reading a post on Los Angeles blog, lalawag, I thought it would be insightful to put something together myself. A while back I wrote a post commenting on how the number of people following you on Twitter were rather irrelevant and I still stand by it – although everyone’s ego is always getting the… Continue reading Keeping An Eye Out For Those Tricky Twitter Spammers.