The Story Behind Zappos’ Success Lies Behind Two Empowering Words: Deliver Happiness

It was last year at the South by Southwest interactive conference where I first heard about Tony Hsieh (@zappos) and Zappos, for that matter. But over the next few days after Hsieh’s incredible keynote, I got a chance to chat with some of the Zappos team that were present and passing out playing cards as… Continue reading The Story Behind Zappos’ Success Lies Behind Two Empowering Words: Deliver Happiness

Oh, It’s True. Zappos Is Drinking Its Own Kool-Aid.

I first heard about Tony Hsieh while at last year’s South by Southwest conference. It was really quite spectacular to hear about a company’s culture and how centered it was around servicing customers. Actually, it wasn’t about the customers. It was about the people. These didn’t have to be people who were customers, but just… Continue reading Oh, It’s True. Zappos Is Drinking Its Own Kool-Aid.

#FollowFriday – Brands That Say It All

This is a weekly series that I’m hoping to help add some more relevance to the #FollowFriday (what’s this?) Twitter activity that originally started through Lijit’s own Micah Baldwin to help connect Twitterers with one another. For this week’s selection, I’m nominating brands that you know of and have established a personality and presence on Twitter that has become one of… Continue reading #FollowFriday – Brands That Say It All

Zappos.com shows that customer service is a good thing.

View more presentations from zappos. One of the two keynotes that I attended at South by Southwest last week that I really enjoyed as given by Zappos.com CEO Tony Hsieh. Zappos is one of the biggest brands that I know that not only “gets it” when it comes to exploiting Internet technology, but also really… Continue reading Zappos.com shows that customer service is a good thing.